OFFICE INTRODUCTION

     Ptarmigan Pediatrics offers a wide variety of pediatric medical care for your children up through the age of 17. We are dedicated to providing you with exceptional service. We want you to be confident you're receiving the best available care from the time you pick up the phone to call for an appointment, through the time you walk out our doors.

     The pages in this section will better guide you through what you can expect from us, as well as what we can expect from you -- the results of which will be a partnership that will make for a comfortable, satisfying experience for both of us.

     There's invariably going to be some paperwork for you to complete the first time you arrive, but our computer-based clinic makes this easier. If you want to get a head start, we've posted many of the useful forms on this website. We encourage you to print out applicable forms prior to visiting our clinic to help speed up the check-in process.

One of the forms you will be asked to sign as you begin treatment at our clinic includes your acceptance of the following statements. Take a look at these. If you believe you will fit into our patient philosophy, we're happy to welcome you aboard!

• Ptarmigan Pediatrics, LLC, is committed to providing the highest quality medical care for my family members aged birth through 17 years. Doctors are available by phone 24/7 to answer any pressing questions you may have.
  
• While Ptarmigan Pediatrics, LLC, strongly supports the use of childhood vaccines, receiving vaccines is not a condition of care at this clinic.
  
• Parents commit to canceling appointments with as much notice as possible, and understand that failure to notify this office of their inability to keep any appointment will result in a “no-show.” Repeated no-shows are serious and may involve a fine, acceptance at the clinic on a walk-in basis only (as time allows), or both.
  
• Ptarmigan Pediatrics, LLC, is proud to be a mentoring / training facility for certified medical assistants and nursing students, who may provide care to our patients under the supervision of the licensed medical staff.
  
• Minors cannot be seen in this clinic without a parent or legal guardian (or their representative designated in writing) being present. “Guardianship agreement” forms are available in our office or via download on our website.
  
• If insurance is pending, we expect at least a partial payment at the time of service. If applicable, this will be refunded to you once we receive your insurance information AND they have finished processing our claim. Newborns are exempt from this requirement for a maximum of one month.
  
• Upon acceptance of services provided by Ptarmigan Pediatrics, LLC, parents assume responsibility for any deductible, co-pay and coinsurance, as well as any other balance not covered by their child’s insurance carrier. Copays and coinsurances are due at time of service.

     If there is ever anything we can do to help, please don't hesitate to let us know.